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Clear & Effective Communication [Dream Job Coaching]

Fulfillment @ Work

   November 30, 2005
   ISSN: 1533-3906


Dream Job Coaching has received a lot of media attention lately. With the New Year just around the corner, the timing is excellent  to go after career fulfillment.  Contact Joel if you are interested in learning more about his coaching services.  

Below are links to a few recent articles that might be helpful in your own search for career fulfillment:

Kiplinger’s Personal Finance
Pursue Your Passion

AOL and
Three Steps to Your Real-Life "Dream Job"

Fast Company
Do You Have a Dream Job?

Have a fulfilling week,



Do We Have An Understanding?
Seven steps to clear and effective communication

At its most fundamental level, clear and effective communication is the exchange of thoughts, information, ideas, and messages between people or groups in which the transmission is understood. Communication can be conducted verbally, nonverbally, in writing, and through behavior as well as by listening and using feedback.

Recent research has suggested that written and verbal communication is involved in 90% of all business transactions. Whether you’re just making small talk or closing the biggest deal of your corporate career, the art of communicating clearly and effectively is one area of executive expertise that should not be taken lightly or, even worse, overlooked.

In fact, poor communication, whether it involves customers, the media, or stockholders, can be one of the most common and costly problems for any organization. That's a lesson Exxon executives learned the hard way in March of 1989 when one of its oil tankers, piloted by a drunken captain, spilled 35,000 tons of crude oil into the pristine waters of Alaska’s Prince William Sound.

Nevertheless, no matter who or what audience you must address, the art of communication can be a daunting task. Here are seven tips that can lead to clear and effective communication in any situation:

  1. Stay on Message: Be clear exactly what ideas you are trying to express or the message you are trying to convey to the other person or group. What do you most want them to understand?

  2. Make It a Two-Way Conversation: Try to really hear and understand where others are coming from. What are they trying to say? What messages are they trying to get across to you? Ask yourself, "Do I really understand them?" Pay special attention not just to what they are saying, but to what isn’t being said.

  3. Making Sense Of It All: Always ask yourself, "Does what I’m saying make sense? Does the feedback I’m receiving make sense? What is the perspective they are trying to get across? Does it make sense that they have this perspective?" When both parties in the conversation are truly able to say they understand or that “it makes sense,” clear and effective communication has been achieved.

  4. You're Responsible for Any Failure to Communicate: Remember, as the primary communicator you are 100% responsible for the other person’s understanding of the communication. In other words, if you don’t feel that you are being understood, you have not completed the job of communicating. You must re-communicate your position to ensure that you’ve been properly heard.

  5. Can You Hear Them Now?: Do you really hear what others are saying? To really listen requires your full attention and being able to feed back to them exactly what you have heard them say.

  6. Repetition, Repetition, Repetition: An equally effective way to make sure others understand exactly what you are communicating is to ask them to repeat back their interpretation of what has been said or asked of them. In order to guarantee the results or reaction you want, you need to make sure that your audience can give you a clear explanation of what is being required of them.

  7. Respect Your Audience as You Respect Yourself: To be a clear and effective communicator, you must first recognize that your message is not just about you or what you want. It’s about “what’s in it for the audience.” You must both believe in your message and sincerely care about the needs and the unique perspectives of those you are communicating to if you truly want to be heard. After all, they took the time and trouble to hear what you have to say, so it’s equally important to recognize and respect that we each have different perspectives based on our positions, motivations, and needs.

The virtually endless benefits of clear and effective communication are not hard to achieve as long you as keep your message simple enough to be understood, interesting enough to be remembered, and, most importantly, respectful enough of others to be respected.


"The most important thing in communication is hearing what isn't said.”
~ Peter F. Drucker

"What you do speaks so loud that I cannot hear what you say.”
~ Ralph Waldo Emerson

"Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true."
~Charles Dickens


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